How corporate accounts work
Onboarding takes one 15-minute call plus a standard KYC pack (certificate of incorporation, KRA PIN, authorised signatory list). Once live, bookings arrive by phone, email, or portal. Invoices consolidate monthly with cost-centre tagging, VAT compliance, and rider-level detail. A named account manager learns how your travel policy operates so you stop explaining it.
Monthly billing and reporting
One statement, one payment, one reference to reconcile. Line items by rider, cost centre, and trip. Exportable in CSV for SAP, Oracle, NetSuite, or any modern ERP. VAT invoices issued by default with our KRA PIN. Month-close reconciliation is typically under fifteen minutes for accounts averaging 100+ monthly rides.
Dedicated account management
A single dispatcher who knows your EAs, your regular riders, and your policy quirks. No repeating yourself, no re-explaining which executive does not like Mombasa Road, which client prefers the S-Class, or which rider needs the early arrival buffer. Escalation goes straight to your account manager — not through a call queue.
SLA and on-time guarantees
Service-level targets are written into the agreement. Typical on-time rates exceed 98% on airport transfers. Response SLAs for ad-hoc bookings are published per tier. C-suite gets a priority dispatch window where short-notice requests get first pick of available vehicles. Monthly SLA reporting is shared with your account lead.
Fleet and driver standards
Every vehicle on your account is 2019 or newer and passes a daily presentation check. Drivers are background-checked, NTSA-compliant, uniformed, and trained on executive etiquette. NDAs are signed at the account level; confidentiality is a default term of engagement.
Industries we serve
Banking and financial services, professional services (Big Four, law, consulting), embassies and high commissions, multinational HQs, hotels and hospitality groups, tour operators, media and production companies, and development agencies. Each industry has booking patterns and compliance needs — our dispatchers are familiar with all of them.
Onboarding process
Day 1: intro call and KYC docs exchanged. Day 2–3: credit review and terms confirmed. Day 4–5: booking channels enabled, EAs trained, pricing schedules signed off. Day 7: first live booking, typically an airport transfer. First monthly invoice cycle starts on your nominated date.